He is a prominent opinion leader in the global credit and collection arena. Luis is a lecturer and internationally recognised author and he provides training to more than 800 companies on 4 continents, including executives and credit associations. He consults on issues related to credit risk analysis, account management receivables, motivation, leadership, teamwork and organisational development. Luis is the founder of the Educational Committee of the WCCE. He was appointed in 2009 as the Managing Director of The Profit Centered Credit Group, an international group of organisations, consultants and promoters of a new profit vision in Credit Management. Luis holds a Masters in Psycho Training from the University of Technology International, Murcia Spain. He is a Master Credit Executive endorsed by the Society of Certified Credit Executives of ACA International. Luis is an Executive Coach accredited by ICC and author of “Collections Strategies for Commercial Accounts”, co-author of “Assertive Negotiation, a new vision in Collections, “The Best Kept Secret Profit (USA)” and  “Guide for Handling Objections in Collections”.

He is the Founder and Chief Executive of the Irish Credit Management Training. Declan is a specialist Credit Management Author, Trainer, Educator and Speaker. He is recognised as a thought leader in Credit worldwide for his total business approach to Credit that is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order, and promoting profitable sales. He has spoken at conferences around the world from Mexico to Canada and Helsinki to South Africa including London, Malta and his native Ireland. Declan is an energetic and motivational speaker, who challenges the audience with new thinking on the topic and presents a dynamic picture of the 21st Century evolution of credit and how it should be managed. You are guaranteed to get loads of practical action points that you can take back to the office and put in place straight away, to get better results, with less hard work.

A though leader, Marc’s most recent experience includes designing and hosting Europe’s first EU-China climate action conference with Prime Minister, Ambassador and leading climate expert speakers, chairing the Irish Association of Corporate Finance Annual Summit, leading financial service industry webinars and influential conferences on Brexit (Director of Financial Services Ireland (Ibec)) and hosting excellent events connecting Irish business with leading global trade representatives at Ministerial, diplomatic and sector association level. As a bestselling author and Economics Editor (in both print (Irish Times) and national broadcasting (Newstalk)), Marc led Ireland’s recovery narrative between 2007 and 2015. As a leading columnist (Sunday Independent) he helped set the political economy agenda. As Economics Editor of the Irish Times (2005-7) he issued key warnings on overheating. Marc is also a former European Central Bank economist and holds the Advanced Studies Programme qualification from the Kiel Institute of World Economics and a scholarship MBA from Smurfit Business School. Marc has spoken, organized or chaired events at the highest level for organisations like KPMG, EY, PWC, HSBC, Accenture, ECB, Enterprise Ireland, An Post, German Chamber of Commerce, Arab Chamber of Commerce, Sino European Entrepreneur Summit, and Bord Bia. For Ibec Marc organized excellent Annual Lunches and Dinners and conferences to the highest international standard. He is now back as a speaker and host.

Seán Fleming is Minister of State in the Department of Finance. He was appointed to this role in July 2020. Seán was elected to represent the Laois/Offaly Constituency in the 2020 General Election, having been first elected to the Dáil in 1997. A chartered accountant, he was educated at University College Dublin. Seán is a former Chairperson of the Dáil Public Accounts Committee. He was also previously Chairperson of the Oireachtas Finance Committee. Sean was Fianna Fáil Spokesperson on Public Expenditure & Reform from 2011 to 2016. Seán was also elected as a Member of Laois County Council in 1999 and served in that role for 4 years.

Markus holds a Diploma in Economics with a specialisation in labour markets, monetary policy, and European economics and has 10 years plus experience in the country risk world. After working for the European Parliament in Brussels, he joined Dun & Bradstreet’s Country Insight Services in London in 2010. In this role, he was covering the UK, France, Germany, and Italy, combining the company’s vast micro-economic data with his macroeconomic and political knowledge. From 2018 to 2021, he was Dun & Bradstreet’s Chief Economist and regularly spoke in front of domestic and international audiences, including several TV appearances and key note speeches. He was a frequent presenter at events hosted by CICM, AICDP, FEBIS and other industry organisations too, often engaging with credit professionals. After returning home to Germany last year, he now works as a freelance economist and is also the Chief Economic Advisor of Baker Ing.

Malta – Josef Busuttil

He holds a MBA from Henley (UK), Dip. M MCIM and FCICM. Josef was involved in the setting up the Malta Association of Credit Management in 2021 and is a Director of the MACM. He has been a member of the Council of Federation of European Credit Management Associations (FECMA) since May 2003. After twelve years occupying the role of FECMA Vice President, Josef was elected President of FECMA in November 2016, a post he held for four years. He is an intuitive lecturer and speaker, specialising in trade credit management strategies that enable the credit function to gain and sustain competitive advantage in the market, whilst ensuring sound cash flow and long-term profit. Josef delivers in-house training and lectures for organised groups and he contributed to a number of training programmes and seminars organised by highly reputable international organisations and institutions, such as The European Commission, in a number of countries, including Antwerp, Berlin, Bucharest, Dubai, Dublin, Johannesburg, Kuala Lumpur, London, Madrid, Malta, Mexico City, Moscow, Paris, and Vilnius. Josef is a regular contributor of business articles to the international business press.

He is an international specialist training credit and collection professionals. He is the author of “Paid in Full”, as well as “Tipping the Scales” and “Sex, Lies & Negotiation Techniques”. He has delivered his highly rated debt collection training seminars on “Effective Collection Techniques” to clients all across Canada and the United States, 25 countries, including Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand, and the U.A.E.

Host of the 2013 and 2020 World Credit Congress in South Africa. He is Fellow of the Institute of Credit Management in South Africa and the United Kingdom. Eugenè is a Master Credit Executive of the American Creditors Association (MCE) and a Member of the Institute of Directors (M.IODSA). He holds a MBA (USA) in Finance and Credit and is a CP (Credit Professional) of South African Qualifications Authority (SAQA). Eugene moderated on Credit Management exams and drafted the Professional Credit Practitioners syllabi for the Federation of Credit Management and also drafted the Act, Regulations and Code of Conduct adopted by the SA Government to regulate the occupation of a Debt Collector. He presented various papers to the Credit Bureaus, Debt Collectors Fraternities and the International Credit forums all over the world.

In a career spanning over 40 years, Philip has held senior credit management roles in the high-tech and communication sectors, including spells at Olivetti and Vodafone. More recently, he held the role of interim Small Business Commissioner in 2020-2021 and, prior to that, was Chief Executive of the Chartered Institute of Credit Management (CICM) for 14 years, leading it to Chartered status in 2015. Philip is the author of the Managing Cashflow Guides written for government, and the architect of the Prompt Payment Code which the CICM administered from 2008 until 2021 on behalf of UK government.

Sharon has been active in the Credit industry over 20 years and has been a strong advocate for industry in Ireland . She has a passion for Credit Control and brings a flair, a unique approach and new thinking to the industry. Sharon has had a long career working with both Sme’s and Multi Nationals. She has won 3 National Credit Awards and now runs her own Credit Management company FACE Credit Consultancy. She also hosts her own podcast, The Credit Pearls and prolific on all social media platforms promoting the industry.

A Fellow of the Chartered Institute of Credit Management, Chris is well known in the credit industry with over 30 years experience including Director level roles in credit management, billing, operations and business transformation. He started his own niche credit management and billing consulting firm in 2005, now independent Chris focuses solely on order to cash and credit management leadership and performance improvement and has assisted blue chip client teams all over the world to improve standards and performance in credit management and working capital. As an elected member of the Chartered Institute of Credit Management’s Advisory Council and having developed their quality accreditation programme (CICMQ), Chris was Head of Accreditation-CICMQ for 10 years, developing it into a widely recognised and valuable best practice credit management standard in the industry. As the creator and facilitator of the Best Practice Network, Improvement Scorecards, and organiser of the Best Practice Conferences, Virtual Workshops and Cash Challenges and author of the ‘Covid 19 Credit Managers Playbook’, Chris won the CCRi ‘Contribution to Credit Management Award’ in 2015.

Jason is a partner in Mason Hayes & Curran and leads its Debt Recovery Team. Together with an experienced team of solicitors, senior legal executives and case workers, he acts for banking, business, state/semi-state and private clients, to collect unpaid debt. Jason and the Debt Recovery Team handle all aspects of collection work from pre-legal recovery, escalating to litigation and where necessary judgment enforcement and bankruptcy. The team specialises in providing a fast, efficient recovery service to clients with volume business, regardless of the size of the debts. Jason has contributed to publications and written articles on the areas of credit and cash flow, bankruptcy, judgment enforcement and trans-frontier litigation. Like many other MH&C lawyers, he teaches trainee solicitors in the Law Society and provides training to professionals working in the credit sector.

Greg is the CEO of Cashbook, with more than 25 years of experience in Cash Management automation processes. Greg is responsible for Cash Management implementations around the globe, resulting in implementation of Cash Management software solutions in over 50 countries. Greg holds a 1st Class Honours degree in Economics and Finance from the University of Otago in New Zealand. Greg is also a CIMA qualified Accountant, and this year is celebrating his 20th year as CEO of Cashbook.